Voice recognition is now commonplace in customer service centers. Whether it be booking movie tickets, checking your bank balance, organizing flights or getting technical support, more often than not you get to talk to a…
Wired published a great article today about the potential (or perceived) conflict between journalists’ personal blogs and the interests of the publications they write for. I discussed this from a PR perspective last week in…
Here’s an article in this week’s PRWEEK about new business. My wise counsel is included and distilled into one sentence (in bold right at the bottom – look hard), but still good to speak to…
Boing Boing has produced a list of organizations which have fired people for blogging (or dooced them). It’s interesting to note the number of media organizations in this list. I wonder whether this is due…
Dan Gillmor is one of the keynote speakers at the forthcoming Harvard conference, Blogging, journalism and credibility. The interface between blogging and journalism is an interesting one, and I’m sure the conference will highlight many…
Both the FBI and the UK’s National Criminal Intelligence Service are warning the public to be vigilant about Tsunami aid scams. According to ScamBusters.org, there are four types of scam Types of scams: 1….
One of the increasing challenges communicators face is email overload. I don’t mean spam, I mean legitimate email correspondence. Email which nominally should be read, considered and actioned. Once you start getting over 300 emails…
Staff journalists often have their own personal blogs, where they cover similar beats as they do for their publication. These reporters use their blog to expand on issues raised in the publication, provide additional information,…
The FT has an interesting piece about clients poaching agency staff to fill in-house positions. It claims that "current levels of client poaching pose a major challenge for the industry." This makes little sense. Agency…
Nice piece from Jo Twist at the BBC Online about the legal ramifications of reporting corporate issues on personal blogs. Crossing the line can result in being ‘dooced’ or losing your job for something you…