Video – Crisis management in social media
I wanted to share the full video (38:19) of our crisis management in social media webinar which we held earlier this month. This is a recording of the entire session, but we’ll be running it…
Marketing
Webinar – Crisis management in a social media landscape
I’d like to personally invite you to our free crisis management webinar on Friday February 12, 2010 at 9.00am PT. Click here for details and sign up. Hope you can make it.
How to get the most from exhibiting at a trade show
Trade shows are important elements of the promotional mix. So how do you get the most from them? The primary goals of exhibiting at a trade show revolve around sales, branding (ie deferred sales) and…
Taming the email Inbox
Communicators use email to get consumer insights. A lot. In fact, it’s not uncommon for email tobe the defacto means of correspondence with clients, media and the rest of the team. Many agencies use group…
Seven ways social media changes crisis management [video]
Social media is changing crisis management. Here we look at seven ways that’s happening, for good and bad, right now.
The top 5 social media monitoring services [Poll results]
We recently ran a poll to find the most popular social media monitoring services in use today. Over 1,450 votes were cast (thanks!). The results are fascinating, not least because one of the most popular…
Navigating a crisis in a social media landscape [Slides/Flowchart]
At the Social Media World Forum earlier this week, Lucy Allen and I ran a workshop about crisis communications. It’s called ‘Red Alert – Navigating a crisis in a social media landscape’. As the title…
Social Networking World Forum
I’m on a panel at the Social Networking World Forum on Tuesday – ‘Monitoring and measuring people talking about your company‘. Along with some other excellent speakers: Richard Jalichandra, CEO, Technorati Jack Teuber, Director, US…
How does social media affect crisis management?
Social media is making crisis management more important in public relations. It’s changing the number of crises, their speed, rate of proliferation and the response mechanism. Let’s look at the impact social media is having…
Social media measurement – overview [video]
The how to measure six core areas of social media, the metrics to record and how to track them. All for free and in less than three minutes.